UGH!!!!!

Just for the record I HATE capital one. Seriously!? They wonder why I closed my account, their customer service sucks, it is the worst I've ever dealt with before. So the c.s. guy asks me for my name and I tell him Amy Loa, forgetting that it's still Burns with cap 1. He doesn't question me but then asks me for my birthdate, not my social. Last time I checked they were supposed to ask for the last 4 of your social. I let it be and continue on with why I'm calling. I'm pissed off they're charging me a late fee. If I authorize a dang payment to be made on the 14th, which is my due date, then don't charge me a late fee. Who can always make it to their computer by their stupid eastern standard times that are ridiculous!? So the dumb idiot tries to say that my account has been suspended. UMMM....wake up and pull your head out of your butt, it's CLOSED! I CLOSED it because you guys SUCK!! I would never in a million years do business with capital one ever again. Sorry, I'll stop ranting now.